After-Sales Service

GD Convey offers you the installation support throughout its entire operating lifetime, thus ensuring constant good working and immediate assistance.
Analyzing management system data with periodical revisions performed “on-site”, enable us to predict breakdowns and to detect the equipment’s wear state.
This is all carried out with professionalism, continuously available for customers at a fair price.

Preventive Maintenance

GD Convey carries out preventive maintenance if it is requested by the customer, as periodical revisions are established to guarantee the perfect condition of the installation. In addition, training is given on the maintenance team during the installation time on site, as a result it is prepared to make any small interventions in case of emergency.

Corrective Maintenance

GD Convey offers different types of assistance according to the customers requirements.
Telephone assistance service and HOT-LINE for urgent assistance are available, as connection via modem with the installation and, if necessary, skilled personnel visit the plant, guaranteeing continuous service 365 days a year.
GD Convey also proposes a full time technical assistance team to those customers or installations in need of it, for as long as required.

Programming Upgrades

GD Convey offers successive upgrades and improved new versions for the installed software: ConveyWMS, ConveyMFC, ConveyPal, ConveyMosaic and ConveyPrint. This new initiative will enable the customer to re-optimize the installation with a minimum investment, carried out by a simple telephone connection.

Spare Parts Logistic

Likewise, GD Convey will supply a recommended spare parts list for each proyect, including spare parts for integrated elements not manufactured by GD Convey, at very competitive prices.
GD Convey is at your disposal to supply whatever is required during the system’s entire operating lifetime.